Crash without error when using the Remove function

This has been happening for a while, going back several versions as far back as November 2023, which is around the time I started using it. I will load an image, paint the sections I would like removed, and then click remove. It starts processing and then the app just disappears. It crashes, but doesn’t give a message as to why. In my application event log, I see the app fault.

Faulting application name: Topaz Photo AI.exe, version: 2.3.0.0, time stamp: 0x65a9830f
Faulting module name: Qt6Core.dll, version: 6.6.1.0, time stamp: 0x6556fafd
Exception code: 0xc0000005
Fault offset: 0x0000000000020850
Faulting process id: 0x0xCFFC
Faulting application start time: 0x0x1DA544E97FDEE7C
Faulting application path: C:\Program Files\Topaz Labs LLC\Topaz Photo AI\Topaz Photo AI.exe
Faulting module path: C:\Program Files\Topaz Labs LLC\Topaz Photo AI\Qt6Core.dll
Report Id: 54642df4-74b8-423f-853d-0d7f19607a51
**Faulting package full name: **
Faulting package-relative application ID:

That is the only information I have on it. This crash is not repeatable on demand. It is random. I might have ten good Removals in a row and then a crash, or I might get one or two before a crash. I close the app out between each image I process.

A separate issue is that I will paint the areas I want removed and then click remove. It goes through the motions, and then completes, but doesn’t actually remove or inpaint any of the areas. I keep the drivers on my system up to date.

My system specs:
OS Name Microsoft Windows 11 Pro
Version 10.0.22631 Build 22631
System Manufacturer|ASUS
System Type x64-based PC
Processor 12th Gen Intel(R) Core™ i9-12900KF, 3200 Mhz, 16 Core(s), 24 Logical Processor(s)
BIOS Version/Date|American Megatrends Inc. 2703, 8/11/2023
SMBIOS Version 3.4
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Product ROG STRIX Z690-E GAMING WIFI
BaseBoard Version Rev 1.xx
Platform Role Desktop
Secure Boot State On
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device|\Device\HarddiskVolume2
Hardware Abstraction Layer Version = 10.0.22621.2506
Installed Physical Memory (RAM) 64.0 GB
Total Physical Memory 63.8 GB
Available Physical Memory 42.9 GB
Total Virtual Memory 67.8 GB
Available Virtual Memory 23.3 GB
Page File Space 4.00 GB
Display Adapter Description NVIDIA GeForce RTX 4090 24GB
PNP Device ID PCI\VEN_10DE&DEV_2684&SUBSYS_467519DA&REV_A1\4&22F77229&0&0008

Hi there thanks for bringing this to our attention, the remove tool is still a beta product so getting as much user data as possible is vital to get it working as intended. Please keep an eye out for an upcoming update and also if you find any more bugs during your usage please let us know

There was an update for Photo AI that I downloaded and installed today. It is still crashing without error, but only a couple of times today versus the many times it did before.

I found a repeatable crash, using any photo. When I inpaint, and then click Remove the removal process starts. If, during the removal, I then change either the slider for the speed/quality OR change from Normal to Max under the padding, the removal completes, but then the program crashes without an error and no changes are saved. I’ve tried it on four different photos and I can repeat it every time.

When this happens, a Windows Application event ID 1000 is created with the following details:
Faulting application name: Topaz Photo AI.exe, version: 2.3.1.0, time stamp: 0x65bc2cd8
Faulting module name: Qt6Core.dll, version: 6.6.1.0, time stamp: 0x6556fafd
Exception code: 0xc0000005
Fault offset: 0x0000000000020850
Faulting process id: 0x0xBEF4
Faulting application start time: 0x0x1DA5F7C16E6EBBC
Faulting application path: C:\Program Files\Topaz Labs LLC\Topaz Photo AI\Topaz Photo AI.exe
Faulting module path: C:\Program Files\Topaz Labs LLC\Topaz Photo AI\Qt6Core.dll
Report Id: 06717c80-99d4-42e8-b614-070ffd52c677

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