Unable to launch at all since the last few updates. Have re-installed the program several times, including clean install on clean user.
Program attempts to launch, flashes a white screen and then closes instantly each time.
It opens without issue in Safe Mode only.
Attaching log files and DXDiag.
DxDiag.txt (113.6 KB)
2024-12-09-11-40-11.tzlog (31.8 KB)
2024-12-09-11-47-59.tzlog (31.9 KB)
2024-12-09-11-49-46.tzlog (31.8 KB)
2024-12-09-11-53-53.tzlog (31.8 KB)
Hello,
Looking at the logs, I can see that the installation is on the D: drive. This can cause issues if it is not completed properly, or if that drive has an issue. I would try to remove it from the D: drive and install it directly on the C: drive to see if it works that way.
- Uninstall Photo AI using the add or remove programs app.
- Delete the registry for Photo AI. Instructions here .
- Delete the Photo AI folder in program files and in program data to be sure that no traces are left of the app on the computer.
- Launch the installer again and this time install on the C: drive to see if it will work.
Let me know how it goes.
