Crash on batch processing - Topaz 2.4.0 - MAC M1

The system can not process all the batch pictures, and abort the process.

Memory Overflow on batch processing - Topaz 2.4.0 - MAC M1

TOPAZ 2.4.0 error.txt (2.2 MB)

The first pictures were processed properly, but the memory usage was incremental with every new picture processed.

This is the system log beginning:

Date/Time: 2024-03-02 13:13:53.612 -0300
End time: 2024-03-02 13:14:10.829 -0300
OS Version: macOS 14.3.1 (Build 23D60)
Architecture: arm64e
Report Version: 44
Incident Identifier: 3FD9F645-771F-4820-ADFD-1433BFE37AC9
Share With Devs: Yes
Data Source: Stackshots
Shared Cache: C32B200E-CF99-3583-BC9F-B7FB11382E8F slid base address 0x1823d8000, slide 0x23d8000 (System Primary)
Shared Cache: 45270EF0-ECF3-3A0A-A48B-1B96B2F075BC slid base address 0x1ead7c000, slide 0x6ad7c000 (DriverKit)
Command: Topaz Photo AI
Path: /Applications/Topaz Photo AI.app/Contents/MacOS/Topaz Photo AI
Identifier: com.topazlabs.TopazPhotoAI
Version: 2.4.0 (2.4.0)
Team ID: 3G3JE37ZHF
Is First Party: No
Architecture: arm64
Parent: Adobe Lightroom Classic (Lightroom Classic) [879]
Responsible: Adobe Lightroom Classic (Lightroom Classic) [879]
PID: 1103
Time Since Fork: 791s
Event: hang
Duration: 17.22s
Duration Sampled: 2.50s (process was unresponsive for 15 seconds before sampling)
Steps: 25 (100ms sampling interval)
Hardware model: MacBookAir10,1
Active cpus: 8
HW page size: 16384
VM page size: 16384

How many images in your batch? I have had no issues when testing but didn’t run more than a couple of dozen.
M1 Mac Mini 16GB

I was trying to process 120 images, but it drop off around 40

Please follow the instructions below to perform a clean install to better troubleshoot why you had this problem with Topaz Photo AI:

Start by clearing any previous plist files that are on your computer for Topaz Photo AI by following the steps in the link below:

Topaz Photo AI | plist Files Mac

After you have done this, disable any antivirus, firewall, VPN, or proxy software that might be active on your computer. These tools are sometimes known to interfere with the installer’s ability to download the model files.

Please also ensure that the Topaz Photo AI installer has all the proper settings in your system by going to your Mac System Settings > Privacy & Security tab and scrolling down to the security section. You will want to make sure you have 'App Store and identified developers ’ selected. Here is a video example:

Example of Proper System Preferences

Finally, rerun the installer. You can download a new installer from the downloads page directly :

Topaz Labs Download Page

If you are continue to have problems please reach out to us at the following link:

Topaz Labs | Support Page