I have to quite frequently activate Video AI. It always succeeds, but it is somewhat annoying that it doesn’t seem to remember the activation for very long. Perhaps it’s because I don’t use it that frequently. That said, I use some of the other Topaz products less frequently, and they never go through this repeat activation loop.
We require users to reauthenticate ownership every couple of months. If it is happening frequently, there may be something else occurring. If that is the case, can you reach out to Support?