Continued model reloading

I tried upgrading again from 2.1 to 2.3.1 on my Mac ( Ventura 13.6.3) and it still wants to reload models every time I process a photo…this happened with previous version also…but when I go back to just 2.1.0 it functions fine…
it would be nice if I could take advantage of the newer versions without the time consuming model loading…thank you!

Steps to reproduce issue:

  1. Step 1
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  3. Step 3

Topaz Photo AI [v1.x.x] on [Windows/Mac]

Hi there,

Error loading models is not an issue with the app or an issue with your computer, but rather, it’s a network issue; there is something blocking the app from downloading the necessary “MODEL” files that it needs. This is 9/10 due to network blockage either on the ISP level or the browser level. That being said, if you follow the steps below, one of them should fix your issue

  • run the installer again but from a different browser
  • Doublecheck that your security apps like antivirus, firewall, VPN are disabled
  • Try another internet connection (hotspot usually works)
  • Try another computer to see if it’s a computer issue or internet issue
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