Why on earth does AI have to verify my account every time I start it up? None of my other Topaz products do this.
My internet has been down for 2 weeks and I thought I’d catch up on some image processing. No such luck. So I have not been able to use a product I paid for. This is not acceptable. Some of us live off grid without reliable services.
I ditched Photoshop many years ago because they pulled this trick, I hope I don’t have to do the same here because I love the Topaz software.
We updated Topaz Photo AI to require a login every 6 months. If it’s asking you to login more than that then there is an issue with the authentication.
Please update to the latest version of Topaz Photo AI. If it’s still requesting authentication every time, attach the logs here. Open Topaz Photo AI, go to the menu bar on the top and click the Help > Open Log Folder menu option.
The authentication is stored in the registry. If something is affecting the registry that could cause this issue as well.
The upgrade is a 600+MB download which I did from within the Topaz package only to have the install fail. Not sure why it failed because at 2-3 hours to download I had to do other things, just came back to an error message.