Consistently crashing when trying to edit sharpen parameters

Topaz Photo AI Bugs and Issues
1

When opening a Canon .CR2 file Topaz Photo AI does and completes its analysing. I then add a Sharpen enhancement to the image. I then choose Custom from the Sharpen options window and Topaz Photo AI instantly crashes. Every time.

Steps to reproduce issue:

  1. Open RAW .CR2 image
  2. Add Sharpen enhancement
  3. Choose Custom from the Sharpen options window. App crashes.

Topaz Photo AI v3.2.1 on Mac

2024-09-18-11-10-38.tzlog (15.5 KB)

2

Please follow the instructions below to perform a clean install to troubleshoot better why you had this problem with Topaz Photo AI:

  1. Be sure you have fully closed any plugins, such as Lightroom Classic, Photoshop, etc.
  2. Clear any previous plist files on your computer for Topaz Photo AI | Topaz Photo AI | plist Files Mac
  3. Disable any antivirus, firewall, VPN, or proxy software that might be active on your computer. These tools sometimes interfere with the installer’s ability to download the model files.
  4. Ensure that the Topaz Photo AI installer has all the proper settings in your system by going to your Mac System Settings > Privacy & Security tab and scrolling down to the security section. You will want to make sure you have ‘App Store and identified developers’ selected | MacOS | Example of Proper System Preferences
  5. Rerun the installer. You can download a new installer from your account’s download page | Topaz Labs | My Account | Download Page

Let me know how that goes for you and I’ll keep an eye out for your reply.

3

After doing everything you suggested I have been able to progress with my images without the repeated crashing. Thanks for your help. It might take me a while to get my faith back into the process. The consistent crashing was more than a little demoralising.

4

I understand the frustration, but I’m glad we were able to help resolve the issue :slight_smile:
If anything else comes up or you have further concers, don’t hesitate to reach out to us here or you can send us an email at help@topazlabs.com.

5

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