Connection with account and model server is very low - macOS Tahoe 26.4.1

Topaz Video Bugs and Issues
1

Connection with account and model server is very low - macOS Tahoe 26.4.1

Even I have a good internet connection with fiber, Topaz Video connection to model download server is very very…very low.

2

Are the models not downloading or producing an error? If so, can you send the logs from the app to the support team at help@topazlabs.com.

To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.

Here is a video to help with the steps of how to collect the logs.

3

The models finally downloading.

4

Thanks for confirming they did complete.