As I use the compare tool, one other picture is superimposed over the 4, partially covering the results. At times I cannot even scroll to change the position of the preview. When I select one of the models, it does not go back to the main screen with the picture and the selected preview, as shown in the attachment. The small preview on the top right shows a different rectangle to the preview one, usually smaller. It happens in both Photo AI and Gigapixel.
Hi alexob12,
This is something we have not seen before.
You may have come across a new bug.
Would you mind submitting a ticket with our Support team and we can communicate with you more directly to help troubleshoot your conflict?
I’d love to. The provided link sends me to the use guide. Can you open it for me?
Hi Alex!
There should be a chat box where you can begin a Support ticket via that link.
If you don’t see it though, please let me know.
No worries!
I’m sorry it didn’t show up for you - that’s really odd and I’ll make sure to check into this for the futre.
If you can send us an email at help@topazlabs.com that would be our next step.
