Code 2502 , 2403 on update

Photo AI and Video AI will not load updates— Get Code 2502 and 203 on both

protection is off in windows 10

The root cause of 2502 and 2503 errors is the MSI installation service on Windows.
Whenever you install or uninstall a program, files have to be written to a temporary folder.
If Windows is unable to write to that folder then you will get these errors.

I would recommend a full uninstall and clean of the registry for any older files from the app and then a clean install. Here are some steps another user found that worked.

  1. Download the latest version of Video AI.
  2. Launch that msi file and uninstall the application from there (don’t use add/remove programs).
  3. Reboot.
  4. Go into c:\program files\topaz labs llc\ and delete the entire topaz video AI directory.
  5. Launch the msi file above and install the application.

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