Cloud Rendering - Taking Credits But Not Delivering The Image

Hi,

I’ve run into an issue with the cloud rendering feature on a few occasions. I’ve been charged 6-12 credits, but the rendering doesn’t complete successfully. It’s not happening every time, but when it does, it’s a bit disappointing to see the credits deducted without the expected result.

I completely understand that things can go wrong sometimes, but I was hoping there might be some insight into what could be causing this. Any guidance or suggestions on how to resolve this would be really helpful.

Thanks in advance for your help!

Upload your log files here so they can look at it…Has happened to me and I uploaded my log files

what was the outcome? the thing has eaten 50 credits off me today…

never got a reply back on that issue but got some extra credits then I just bought 25$ more credits…