Cloud Render button shows, but is not clickable

umorsom · March 25, 2025, 8:44am

My Cloud Render button has been frozen for some time now. Shows with a blue ‘+’ mark, followed by two black dashes. But it’s not clickable.

AND-E · March 25, 2025, 8:57am

Hi.

Could you post a screenshot and do you have any Credits available

Thanks

umorsom · March 25, 2025, 12:42pm

I have 134 credits available.

AND-E · March 25, 2025, 2:28pm

One of the new features introduced with Gigapixel version 8.3.0 was the ability to disable Cloud Rendering within the Preference Menu

Have you by any disabled your Cloud Rendering

umorsom · March 25, 2025, 8:52pm

I don’t see a Cloud Rendering option in my Gigapixel Beta 8.1.0.5, I’m afraid.

Geir

tir. 25. mars 2025 kl. 15:33 skrev AND-E via Topaz Community <noreply@topazlabs.com>:

AND-E · March 26, 2025, 3:36am

I’m afraid I’m unable to replicate this behaviour

Here’s the link to contact Topaz Support directly