Cloud Processing - Not downloading

Topaz Video AI Bugs and Issues
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1

[If you are posting a new bug, please include the following]

  1. I am having trouble downloading after processing on the cloud using the NYX the processing seems ok, i even used up another 30 credits to reprocess just to see what happens. The download seems to start but doesnt complete. Its only a 185mB file and gets to about 170mb before going no further, i have 2 tb free on the drive i am downloading to.

  2. Your system profile intel i7 gtx1060 16gb
    logsForSupport.zip (415.1 KB)

  3. Your log files (Help > Logging > Get Logs for Support)

  4. Any screenshots as necessary

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2

Can you reach out to help@topazlabs.com so we can send you your download link privately? Please include this forum post link.

Thanks!