Cloud Export 'Processing Failed' Error

Topaz Video AI Bugs and Issues
1

I selected a segment using trim In and applied chronos 23.98 to 60fps interpolate. I clicked Cloud Export.
Got an exception (can only use certain codecs (Not ProRes LT I guess)
I selected h264 auto, copy audio and clicked Cloud Export again.
It seamed to start uploading blocks (processing spinning thingy going)
at block 3 of 4 I got a red error. Tried on previous version (last of 6.x.x) as well as Newley upgraded 7.0 Same result.

Chris Drozdowski MacBook Pro.spx (6.8 MB)
logsForSupport.zip (956.4 KB)

2

In the server logs it looks like there is a connection issue when uploading the video that fails. The cloud credits have been rolled back to your account for those failed attempts.

If you run into this issue again, please email the support team directly at help@topazlabs.com so we can try and troubleshoot the issue and get it resolved quickly.