Yo, this needs to be fixed. Why do i have to wait 3 years to close open sources / videos / tabs in Topaz video. And why does it open each time with all previously treated videos? Has anybody asked for this? If i wnat to save a project for specific tasks and re-=open it i assure you i would do that, you know.. like in ANY other video processing package. So what’s up. What a waste of time.
Cheers,
A.
The app will launch with the last project and any source files that were still open in it when it was closed.
As far as the tabs and sources taking awhile to close, can you share the logs from the app to review what is going when doing this process? Have not seen a lot of users seeing tabs and videos taking awhile to close out except in one situation where a user had 40+ video sources loaded into the app and their system resources were struggling to handle everything.
You can send the logs to the support team at help@topazlabs.com if you do not want to post them here.
To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.
Here is a video to help with the steps of how to collect the logs.
