CHF3 Codec being forced in bulk upscaling

Topaz Video AI Bugs and Issues
1

Hi all!

Following problem:

when bulk upscaling MP4 h265 videos in Topaz with the proteus codec on mac, Topaz randomly selects an additional codec (Chronos fast - CHF3) and adds them to a few videos.

The result is extremly laggy videos which dont differ in resolution but in my case in Lipsynch and overall quality.

I cannot find a way to switch it off and it is quite annoying when editing 10s or 100s of videos, as i dont want to pull each file individually. This only happens when exporting in Bulk.

any Ideas?

And while I am here: Why does Topaz keep crashing, when I use over 50 Videos to upscale?

Specs: Most powerful macStudio there was available, so its not a performance issue…

BR

2

Sounds like one or more of the files in the bulk processing batch has a different frame rate than the others and the app is adding frame interpolation to have them all match and export out at the same frame rate.

Can you upload the logs for review or send them to the support team? help@topazlabs.com

To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.

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