Capture One DNG roundtrip not working

Topaz Photo AI Bugs and Issues
1

Steps to reproduce issue:

  1. Step 1
    In Capture One select Edit With and DNG as file format. The file is opened in Topaz (without C1 edits).

  2. Step 2
    Edit File and select Export to Capture One

  3. Step 3
    Topaz starts but seems to crash before completion. There is no DNG File in Capture One.

This process works with TIFF format.

Topaz Photo AI [3.2.0] on Mac M3 Sonoma 14.5

1 Like
2

Iā€™d like to get some more information to help troubleshoot the problem you are having.

Could you send us your computerā€™s full system profile?

Also if you can, please try to recreate this crash in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this thread.

If you would prefer you can securely submit your files(s) to my Dropbox using the link below. Make sure to send me a note to let me know you sent something. :slight_smile:

Dropbox File Request

3

Thank you, IĀ“ve sent you the log files. No time for more right now, sorry.

As a workaround, when needed, I open the RAW file in Topaz, do my edits and export as DNG. That works. Then I can edit the rest in C1.

4

I use ā€œOpen Withā€ not ā€œEdit Withā€. I believe that is the correct choice. Save to should be ā€œOriginal Folderā€. Hope that helps.

5

Well, to quote your advertisement:

ā€žLast but not least - you can now export DNGs from the Capture One plugin just like you can with Photoshop and LrCā€œ

As I understand it this should also be a correct choice and it doesnā€˜t work for me. As I said, I can export a DNG from Capture One but not save it back. Also the Capture One edits are not included, not sure if they should be.

Did my log files teach you anything?

1 Like
8

Please follow the instructions below to perform a clean install to troubleshoot better why you had this problem with Topaz Photo AI:

  1. Be sure you have fully closed any plugins, such as Lightroom Classic, Photoshop, etc.
  2. Clear any previous plist files on your computer for Topaz Photo AI | Topaz Photo AI | plist Files Mac
  3. Disable any antivirus, firewall, VPN, or proxy software that might be active on your computer. These tools sometimes interfere with the installerā€™s ability to download the model files.
  4. Ensure that the Topaz Photo AI installer has all the proper settings in your system by going to your Mac System Settings > Privacy & Security tab and scrolling down to the security section. You will want to make sure you have ā€˜App Store and identified developersā€™ selected | MacOS | Example of Proper System Preferences
  5. Rerun the installer. You can download a new installer from your accountā€™s download page | Topaz Labs | My Account | Download Page

Let me know how that goes for you and Iā€™ll keep an eye out for your reply.

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