Photo AI won’t launch from Lightroom Classic. Program opens but doesn’t function at all. Won’t respond to mouse clicks, or import files from LRC or just files from the "finder’
Worked fine before the update. Maddening!
Steps to reproduce issue:
Using it on an iMac. Can’t tell you what version, because I can’t even open “about”
Topaz Photo AI [v1.x.x] on [Windows/Mac]
What generation iMac are you using and what’s your OS?
Did you update in-app? That has caused issues for some people. If so, delete everything, including all the plist files and reinstall from the main Topaz website or from the top of the main PhotoAI thread.
Thanks - Will try - where do I find the plist files?
2019 Ventura 13.3.1(a)
Your specs look OK. Use App Cleaner to clear the app plus any dependent files. Trashing will not be sufficient. But then double check for the plist files, which reside in the Preferences folder inside your Library. Delete any that might still be there:
Follow the instructions below to perform a clean install to better troubleshoot why you had this problem with Topaz Photo AI:
First please make sure that you have your Lightroom plugin fully closed before proceeding.
Start by clearing any previous plist files that are on your computer for Topaz Photo AI by following the steps in the link below:
Topaz Photo AI | plist Files Mac
After you have done this, disable any antivirus, firewall, VPN, or proxy software that might be active on your computer. These tools are sometimes known to interfere with the installer’s ability to download the model files.
Please also ensure that the Topaz Photo AI installer has all the proper settings in your system by going to your Mac System Settings > Privacy & Security tab and scrolling down to the security section. You will want to make sure you have 'App Store and identified developers ’ selected. Here is a video example:
Example of Proper System Preferences
Finally, rerun the installer. You can download a new installer from the downloads page directly :
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