Can't upscale please help

Topaz Video AI Bugs and Issues
1

[If you are posting a new bug, please include the following]

  1. The bug / behavior you have encountered
  • I can’t get upscale. the other features like frame interpolation are working clearly.
  1. Your system profile
  • Windows 10
  1. Your log files (Help > Logging > Get Logs for Support)
  1. Any screenshots as necessary

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2

We need more details. :eyes:

3

Can you share your full system profile?

How To Obtain Your System Profile (Windows)

4

hi, thanks for reply.
here is my full system profile.

thank you.

2023년 8월 12일 (토) 오전 5:35, ida.topazlabs via Topaz Community <noreply@topazlabs.com>님이 작성:

DxDiag.txt (146 KB)

5

Morning!

While you do have enough VRAM, I would still recommend using fewer filters at a time for now. Also if you are running other GPU-heavy apps you will want to terminate them.

6

Unfortunately, I tried only the upscale function without any filters, but I keep getting an error. I have enough VRAM, using the RTX 3090 Aorus Master 24GB. My CPU is the AMD Ryzen 9 5900x 12-core, and I have 128GB of RAM. How should I solve this?

2023년 8월 23일 (수) 오전 12:53, ida.topazlabs via Topaz Community <noreply@topazlabs.com>님이 작성:

7

and one more thing, artemis is working for upscale but Proteus didn’t

2023년 8월 23일 (수) 오전 12:53, ida.topazlabs via Topaz Community <noreply@topazlabs.com>님이 작성:

8

Can you please update to v3.4.1 and try again? You may have been running into a memory leak.

9

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