After your last update my exported videos done in ai and edited in capcut are coming as errors saying. Currently selected colorspace settings are not supported. Please revert to Auto settings or adjust parameters in the Video Input Options menu. very frustrating all worked good before. I wont be able to renew in few months if i cant use the program
If you are seeing the colorspace error message, go into the Preferences Panel and disable the hardware decoding option and see if that helps resolve this issue.
File>Preferences>Processing
If not, please grab the logs from the app and send into the support team at help@topazlabs.com.
To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.
Here is a video to help with the steps of how to collect the logs.
Thanks for speedy response. I had spent hrs trying to figure it out! thought i was going to cancel services since nothing helped, but your simple instructions helped! Great customer service says alot about your company
