Cant save work

when working on old black and white ,the program wont save

Hi there! Please be sure to include your computer’s system profile and your logs from Topaz Photo AI so we can troubleshoot. You can gather your log files from the app by first recreating this behavior within the app, and then going to Help > Open Log Folder. Upload all of these log files to this thread and we can review them.

How to Obtain Your System Profile (Windows)

How To Obtain Your System Profile (Mac)

Hi attached text

DxDiag.txt (98.4 KB)


Are you still having this issue? If you are, please recreate it and share your logs here.

Please open Topaz Photo AI, go to the menu bar on the top and click the Help > Open Log Folder menu option.

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