Cant run topaz photo ai on any pictures containing faces

After the latest update, I noticed, that whenever there are faces in the image, the software gets stuck on “Detecting faces” and doesn’t continue no matter how much I wait.

Hi There,

Please send your logs to support and the will provide you further troubleshooting steps

To do that, open Topaz Photo AI and go to the Help > Open Log Folder menu option and Email me all the logs files in the folder.

Also send us your computer’s full system profile

How To Obtain Your System Profile (Windows)

Once I have those, we can proceed with further troubleshooting steps