# Can't log into Mosaic

**URL:** <https://community.topazlabs.com/t/cant-log-into-mosaic/99939>\
**Category:** Other Releases\
**Created:** [December 31, 2025, 10:18pm UTC](https://community.topazlabs.com/t/cant-log-into-mosaic/99939 "2025-12-31T22:18:19Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![doughessjr](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/d/ce73a5/32.png) [@doughessjr](https://community.topazlabs.com/u/doughessjr)\
**Post date:** [December 31, 2025, 10:18pm UTC](https://community.topazlabs.com/t/cant-log-into-mosaic/99939/1 "2025-12-31T22:18:19Z")

</div>

I have an active annual subscription, but when I try and use Mosaic my account is not recognized and I can only look at the sales page. What is the secret?

---

<div class="post-metadata">

**Author:** ![Ange.topazlabs](https://community.topazlabs.com/user_avatar/community.topazlabs.com/ange.topazlabs/32/175061_2.png) [@Ange.topazlabs](https://community.topazlabs.com/u/Ange.topazlabs)\
**Post date:** [December 31, 2025, 10:51pm UTC](https://community.topazlabs.com/t/cant-log-into-mosaic/99939/2 "2025-12-31T22:51:57Z")

</div>

You can access Mosaic from your [Apps Page](https://app.topazlabs.com/apps)

If it does not allow you in, send screenshots of the error you get and email you enter to [support@topazlabs.com](mailto:support@topazlabs.com)

---

<div class="post-metadata">

**Author:** ![system](https://community-cdn.topazlabs.com/original/3X/0/1/01f3a81387b26ce3eb3484b6327ee7b3988ca47e.svg) [@system](https://community.topazlabs.com/u/system)\
**Post date:** [January 7, 2026, 10:19pm UTC](https://community.topazlabs.com/t/cant-log-into-mosaic/99939/3 "2026-01-07T22:19:05Z")

</div>

This topic was automatically closed after 6 days. New replies are no longer allowed.