Hi Angelica, first off, I’m really sorry this happened 
It is important to note that we don’t recommend our apps for any sort of law enforcement use. The Artificial Intelligence can introduce pixel data that wasn’t present in the original file and may not be 100% accurate for identification purposes. We recommend our apps for creative purposes only.
You may download the app and run it in trial mode to see if it will help enhance the clip. You can access our trials from our Topaz Labs Downloads Page, and when you first install, they will start in the demo mode. This won’t automatically charge you if the product doesn’t suit your needs- no need to log in or provide any payment information.
Here is our Quick Start Guide for Video AI as you get started with the app, which includes descriptions of each filter’s use case.
I’d recommend looking at the nyx or artemis models to see if it is able to denoise the clip.
Feel free to reach out to our support team at help@topazlabs.com if you need any help.
