Can't export a 4k enhanced file (any size) without it stopping midway through with an unknown error

Topaz Video AI Bugs and Issues
1

System profiles and log files attached. I only recently bought Topaz, had one good day, and now I keep crashing with unknown issues any time I try to export from the 4k preset. I could understand it if these were enormous files, but some of my attempts have just been small mkv files.

My initial worry is that I simply don’t have the processing power in my PC, since I just bought Topaz two days ago. I did install an update this morning, but I’m not noticing anyone else having problems getting any exports to work.
2023-04-06-12-25-15-Main.tzlog (1.3 MB)
DxDiag.txt (127.0 KB)

2

Having a heap of issues with Intel Arc GFX. What GFX Do you have?

3

maybe convert the file again with a video converter of your choice, this often helps me to get troublesome files to work better.

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i7-10700K processor and NVIDIA GeForce RTX 3080. Pretty midrange, but nothing that should be choking on a one gig two minute test file like this.

6

Hello,

I’d first like to try updating to the latest Studio Driver from NVIDIA for the RTX 3080. It looks like you are currently running version 516.94, here’s a link to the 531.41 release from last week.

Please install this updated driver and try running the same upscale task again. Thank you!

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