Can't download KI-Models at Topaz Video AI V7.0

2025-05-30T22:00:00Z

  1. Whenever I try to download any of the AI models with the Model Manager, I always get the following error message sooner or later (even if I only select a single group):


    Error: Connection handling canceled
    My internet connection is definitely NOT the problem!

  2. My System
    AMD Ryzen 9 7950X
    ASUS TUF GAMING X670E-PLUS WIFI
    64 GB DDR5
    INNO3D NVIDIA RTX 5090 NVidia Studio-Driver V576.52

  3. Log-Files
    logsForSupport.zip (153.6 KB)

I have the same problem and I reported it. I actually downloaded them one by one until I got the error. In the end, everything was downloaded except the Stabilization and Artemis-Alias and Moire.
Try this… Put a checkmark in all of the models except Stabilation and Artemis-Alias and Moire and see if the rest download for you.
If, in the long run you need to use the 2 Models that aren’t downloading, you can still use them in the app. They should automatically download before the export.
Weird, but it worked for me until there is a fix.

If you would let me know if this works for you. I am curious to see if you have the same problem with the 2 models that I mentioned. They are the only 2 that I get that error with.

Video AI v6.2.0-v7.0.0 have a known issue with pre-downloading the stabilization model using the model manager. Our team is aware of this issue and working to resolve it. If you need to pre-download it for offline use, I recommend rolling back to v6.1.3.

Video AI | 6.1.3 | Windows

Otherwise, you should still be able to use the stabilization filter and let the app download it during the export process. Here is a link to a video showing this.