Just a reminder folks, we are tracking many issues on all of our products, but we are a very small team, and cannot work on everything at once. Some issues that are reported to us may take a while to fix, and we’re happy to refund any non-working products if that’s an option. If it’s not, we’re happy to provide store credit. Unfortunately, support cannot fix things, we can only communicate the situation. We have a LOT of updates and changes planned in the next several weeks, and there’s going to be a lot of activity. Please try to keep in mind that activity in an area that you aren’t interested in does not mean we are not actively working on an area of our products that you are interested in. Feature requests, feedback, bug reports, crashes, etc., are all considered for each update, and we do what we can for each sprint (agile). We’re working on refining the support-to-development problem reporting process, and will be growing our support team a bit, soon, to react more quickly. We expect a number of issues in several products to be addressed soon, and several issues are just waiting in the queue to be addressed once the next (and following next) batch of updates are tested and released.
Thanks for your patience. It really helps to know our customers are so passionate about our work, especially considering that we only have 15 people on staff and every one of us gives 100% every week to make things happen.