Canon R5 Mark II Currently Not Supported | v3.2.0 and below

Topaz Photo AI Bugs and Issues
21

FYI, it seems On1 does already support the files. Folks who use multiple products can leverage that work around.

1 Like
22

Yeah Lightroom seems to be OK from what I’ve seen. Maybe they will tweak it, but at least opens ok. Mainly Topaz now and maybe DXO/other apps.

23

When I open R5 ii raw files, whole image is pink in color

Steps to reproduce issue:

  1. Step 1
  2. Step 2
  3. Step 3

Topaz Photo AI [v1.x.x] on [Windows/Mac]

1 Like
24

Hello, I have been having the same problem. The workaround I have been using is to convert the files to DNG and then edit them until the update comes. I am using the Adobe DNG converter.

25

When using the Photo AI plug-in with Lightroom Classic, my .CR3 image turns pink, preventing you from seeing any noise reduction results. This happens immediately upon starting the plug-in from within Lightroom Classic.
Steps to reproduce issue:

  1. Step 1- Crop and adjust whites, blacks of .CR3 image in Lightroom Classic.
  2. Step 2 Within Lightroom Classic, select File>Plug-in Extras>Process with Topaz Photo AI
  3. Step 3 Topaz Photo AI opens and reveals the image which is now pink.

Topaz Photo AI 3.2 on MacOS Sonoma 14.6.1

Image 9-2-24 at 4.43 PM
Image 9-2-24 at 4.43 PM1920×1247 149 KB

26

Hello, I’m new to Topaz Photo AI so please bear with me :slight_smile:

I have the new Canon R5 Mark II camera body and have been shooting in CRAW. I’m trying to denoise my RAW image files before the rest of my editing workflow. When I upload the images to Topaz (in LrC, File > Plug-In Extras > Process with Topaz Photo AI), the images appear purple which makes it difficult to see (attaching an example image here)
R52_1917.CR3 (22.2 MB)
and when I try to export the changes as DNG back to LrC, I get this error “DNG Write Error” and the program creates a bunch of small, nothing files.

Could this be because CRAW isn’t supported, or the R5 Mark II is not yet supported? Please let me know if I can share anything else for more context. Thanks for your help!

Best,

Alex

Topaz Photo AI v3.2.0 on Windows 11 Pro

27

Saw this issue was already mentioned and addressed: Canon R5 Mark II Currently Not Supported | v3.2.0 and below - #2 by john.topazlabs

28

Last week I installed version 3.2.0. The results were fine, as long as I didn’t apply " Adjust all lighting" nor “Balance all color”: these destroy these rock concert pictures as some of them have color spot lights. That was with Canon EOS 90D (RAW) pictures.
Today I noticed a color cast on newest pictures: as soon as I process any picture from within Lightroom Classic, it has a pink film all over it, the original sharpness and the noise are not visible. As I was not able to visualize the changes, I did apply the default Face Recovery, Sharpness and or Denoise to save it back to LrC. Saving (RAW → DNG file) can’t be done as I get the following error: Error DNG write error. When I open the pictures in Photo AI directly, I can save the result as a TIFF file, but it is saved with the color cast, making Photo AI worthless. These pictures are RAW files, made with the Canon EOS R5 Mark II. (see attachments)
2024-09-04-17-01-56.tzlog (111.5 KB)
_T8A0313.CR3 (30.0 MB)
_T8A0285.CR3 (32.7 MB)
The picture’s colors have no influence on the color cast.
I hope this will be fixed soon.