Hi @rick.lieder, have you already tried to download a new copy of the Topaz Photo AI installer from our Topaz Labs Download Page and use that instead of the in–app updater?
I’ve always downloaded the Topaz installers from my account page.
Never had a problem updating any of the apps before.
Tried a new download of the Topaz Photo AI installer again now, same failure.
So I just tried to update from within the app and was successful.
Not sure why one succeeded and the other failed.
Any ideas?
I’m on a Mac, OS: Ventura 13.3.1
Thanks,
Rick
Preston wrote:
have you already tried to download a new copy of the Topaz Photo AI installer from our Topaz Labs Download Page and use that instead of the in–app updater?
Hi there,
I have the same problem now on Windows:
I cannot update Photo AI to 1.3.8, neither from the in–app updater nor from a fresh Photo AI installer from the Topaz Labs.
The Installer loads down 8 packets, after the last packet, he rolls everything back, so I stuck to Version 1.3.7
On another windows machine there was no problem to update.
Both: Windows 11 Pro, build 22621.1778
Please help.
Thomas
For the Windows computer, it sounds like the model file is failing to download.
First, please disable antivirus, firewall, VPN, or proxy that may be on your computer. These are known to block the installer from downloading the model files.
Run the installer again and let me know what happens.