Cannot save output once interrupted

[ken.tucker-8877]

If I start to save an image, then realise I have selected the wrong output format, say tiff, cancel it, to back to Topaz and then attempt to resave as dng, the save never completes, and the only way out of it seems to be to go back to Topaz, quit the app, and start all over again.

Topaz Photo AI [v2.2.2 on [Windows]

[john.topazlabs (John S)]

I’d like to get some more information to help troubleshoot the problem you are having. First, could you send us your computer’s full system profile?

How To Obtain Your System Profile (Windows)

Also if you can, please try to recreate this issue in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder.

You can securely submit your files(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.

Dropbox File Request

[ken.tucker-8877]

DXDiag attached

[john.topazlabs (John S)]

Thanks for sending that in, everything looks to be up to date on your machine so we can hopefully rule that out.

I’d like to get some more information to help troubleshoot the problem you are having.

Could you send in please try to recreate this issue in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this email.

Once again, you can securely submit your files(s) to my Dropbox using the link below if you would like:

Dropbox File Request

Please be sure to send me a note to let me know you sent something.