I only shoot RAW files. Much of my work involves multiple bracketed exposures so I load the sets of images into Topaz AI for denoting and sharpening. Always on of the images will have a preview cut off by 2/3rds. Once all the images have been processed I export them as DNG files but this image with the screwed up preview give the message in red that Cannot save non RAW files as DNG. Once the export for all the images is complete I close the window and the unsaved file is still visible and I process it again and export it which is completed without any cannot save issues.
Would you mind sending in some more information to get a better understanding of the problem you are having with this particular type of image? Please send the following information:
The original image file.
The processed image.
A screenshot or description of the settings panel so I can see what adjustments were turned on.
You can securely submit your image(s) to my Dropbox using the link below.
Please be sure to send me a note to let me know you sent something.
If you can take a screen recording of this behavior so I can see exactly what is happening, it will be helpful to ensure that we can replicate the workflow you are using to investigate.
Disable any antivirus, firewall, VPN, or proxy software that might be active on your computer. These tools sometimes interfere with the installer’s ability to download the model files.
Ensure that the Topaz Photo AI installer has all the proper settings in your system by going to your Mac System Settings > Privacy & Security tab and scrolling down to the security section. You will want to make sure you have ‘App Store and identified developers’ selected | MacOS | Example of Proper System Preferences
I have done all that you suggested. There are changes but no solution. If I get a chopped preview Topaz Photo Ai will process ti file and save it. When I get all complete previews one will still come up with the same error message about not saving non RAW files to DNG. You will have seen from the video I sent you that I selected the small previews in my catalogue (ACDSee) and dragged them onto the Topaz Photo AI icon in the dock so I tried loading the files by browsing in Photo AI which brought up a Finder window where I selected the files. This works much better. Finally I tries dragging and dropping from ACDSEE into the main screen of Topaz Photo AI and that also works perfectly.
It therefore seems to me to be a problem with the icons in the dock.It looks like either and Apple of ACDSEe issue.
I’d like for my team to take a look at this together, would you please send us an email at help@topazlabs.com and we can work together to get to the bottom of this issue!
