Cannot save DNG

[nicholasreuss]

[When processing more than one DNG file the first file always get the error message as shown in the screenshot attached. Subsequent DNG files are processed and saved correctly. I then click on Close Window and the unsaved file is still shown. I press Save again and the file is processed and saved correctly. My work around just wastes time, My DNG files are generated by DxO software which I use to eliminate noise in my Fujifilm RAW files.]

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Topaz Photo AI [v1.x.x] on [Windows/Mac]
2024-01-02-09-56-51.tzlog (1.5 MB)

[Konrad82]

The log file says that your license has expired, maybe this behaviour is a side effect

[2024-01-02 09:56:52.422, 109.00 μs] [10c2bde00] Warn | License expiration date has passed, setting status to expired “2023-12-22”

[nicholasreuss]

I have activated my account. I have been using Topaz for years so I have no idea why I needed to activate again. They collect money automatically.

I gone through the usual process with three different images after activation and the result is exactly the same as in my screenshot sent earlier.

There is something else going on.

[john.topazlabs (John S)]

If you are still experiencing problems please reach out to us at the following link:

Topaz Labs | Support Page

[nicholasreuss]

Yes I still have exactly the same problem. When I batch process the first image to be processed gives an error message. I then allow the batch to be processed and when finished I press close window. Your software the processes the error file without any further input from me. It makes no difference whether I load the files from DxO or ACDSee.

Nicholas Reuss
+66 (0) 83 116 2156
nicholasreuss@icloud.com