Cannot open output file

Topaz Photo AI Bugs and Issues
1

Just upgraded to newest version but now cannot save to DXO Photolab 6.19.
Before update everything worked fine.

Steps to reproduce issue:

  1. Step 1
  2. Step 2
  3. Step 3 logfile:

Topaz Photo AI [v3.2.2] on [Windows 10]

2

Please send me your system profile information so I can check if your computer hardware is up to date.

You can securely submit your files(s) to my Dropbox using the link below.

Please be sure to send me a note here to let me know you sent something.

3

Hi John,
here is the requested system info.
Fyi: I deleted the Topaz Photo Ai version 3.2.1 and downgraded back to the previous version, but got the same arror info.
thanks
Henk

(Attachment system info.nfo is missing)

4

Sorry, the system info file I sent was rejected.
Here it is again as a txt file, hope this wil do the job

system info.txt (6.92 MB)

5

I noticed that you only have about 2GB of VRAM, while our Minimum Requirement for NVIDIA chips is 6GB of VRAM; this is more than likely the reason you are experiencing these problems while using the latest version. I have included a link to our Topaz Labs Documentation page for your review:

Topaz Photo AI | System Requirements

We do have Topaz Photo AI v3.0.4 and v2.4.2, which may give you a more stable application for this machine. You can use the following links to download these installers for your review:

Topaz Photo AI | v3.0.4 | Windows Installer

  • Released June 13th, 2024
  • Newer interface that all v3 have, but v3.0.4 does not have the new Autopilot updates
  • Can sometimes work on underpowered machines, however will be slower than v2.4.2

Topaz Photo AI | v2.4.2 | Windows Installer

  • Released March 28th, 2024
  • Older interface, will be fastest version your computer can run

Let me know if the error continues after reverting back to a previous version.

6

Hi John,
thanks for the quick reply.
The system info mentions an available Virtual Memory of 15.6 G ?
Moreover, I have worked with version 3.2.0 for weeks and it worked fine.
Just did a new system check and it mentions 12.5 G virtual.
What am I missing?

7

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