As of yesterday 7/16/23 Topaz AI is not loading my photos. Prior to this week I had no issues.
My photos are from my Nikon Z8. From the camera I use Nikon Transfer 2 into ext. hard drive and then open in Nikon Studio. I then export some images from Nikon Studio to my desktop as .JPG
Then drag into Topaz AI.
I have tried changing .JPG to .jpeg and no difference.
Topaz Photo AI v1.4.1 on Mac
@scott.liske Thanks for reaching out.
This is a known issue we’re working on fixing. We have a new release coming this Thursday that may address this. Please update when that’s available and see if you’re still running into this bug.
Are you still having this issue with the files. If you are, please upload one to my Dropbox so I can try to reproduce.
You can securely submit your image(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.
Dropbox File Request
The issue was resolved after the last updates.
Thanks,
Scott
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