Cannot navigate on sharpening AI Enhancement. CLick Done and image disappears

Whilst editing mask, Hand no longer allows positioning, though can still zoom in/out.
When i click Done, the image disappears completely, and is replaced by a black panel with a uniform lattice grid of uniformly spaced dots.
Reselecting the Sharpening Enhancement reshows the image, but the situation remains unchanged.

Photo AI 2.4.0 Windows

I’d like to get some more information to help troubleshoot the problem you are having.

Could you send us your computer’s full system profile?

Also if you can, please try to recreate this error message in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder.

You can securely submit your files(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.

Dropbox File Request

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