Cannot login

Topaz Video AI Bugs and Issues
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  1. ver 7.0 cannot login
  2. win11 64
  3. Your log files (Help > Logging > Get Logs for Support)
  4. Any screenshots as necessary

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I set Chrome as the default browser and filled in the whitelist. I also turned off the antivirus software, but it still didn’t work. I also tried setting Edge as the default, but it didn’t work either. This problem occurred after I uninstalled Topaz Video from drive D yesterday and reinstalled it on drive G. The 7.0 version installed on drive D before could be authenticated. During this period, I also reinstalled Chrome, which might have caused some problems.

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Can you send a screenshot or screen recording of what happens when you try to login?

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66663387×1715 195 KB

4

Same for me. Login isn’t working and i’m stuck on the exact same screen. I’m on a Mac.

5

ok, i reinstalled it and now it’s working again.

6

Try updating to 7.0.1:

Video AI | 7.0.1 | Windows
Video AI | 7.0.1 | Mac