Cannot load a .jpeg in Sharpen AI

I just downloaded Sharpen AI 2.1.7 on my Dell XPS 7590/Windows 10 system and it won’t load a .jpeg.

I need Sharpen AI to work,
Tom

HI, A couple of things, first go to Help-> Graphics info., press Copy and paste the info here.

Also when you say the app wont load a .jpeg could you either provide a little info on any messages you see or where the image is generated.

I use win 10 and you can see below a .jpeg loads fine:

Note that unnecessary comments were edited out of your post.

I tried several image files (File Open). Each time the program exited after about 1 second with no output. The graphics information is below.

Application & Version: Topaz Sharpen AI Version 2.1.7

Operating System: Windows 10 (10.0)

Graphics Hardware: Intel® UHD Graphics 630

OpenGL Driver: 3.3.0 - Build 26.20.100.7985

CPU RAM: 7919 MB

Video RAM: 1500 MB

Preview Limit: 3466 Pixels

Do you have an alternative high-powered GPU as your system doesn’t meet minimum requirements and large files may cause crashing:

I do not. Sorry to trouble you.