Cannot import mp4 files

Topaz Video Bugs and Issues
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Hi, I cannot import any mp4 files today. I even tried different files, all failed. I had no problems with these mp4 files before. What do I do?

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Can I take a look at the logs?

To gather logs, please open the app and select Help > Logging > Get Logs for Support and attach the zip file to your reply.

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I have attached the logs. Thank you for looking into this.

(attachments)

logsForSupport.zip (1.29 MB)

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Thank you, can you try removing the special characters from the file name and path, then trying importing the file again?

Seeing a % in the file name and the logs are showing the app can not read that file path correctly and import the source correctly. If that does not work, can you send the support team the updated logs either here or at help@topazlabs.com.