Cannot get Topaz Video AI to process .MOV from lPhone

This program once worked well, at least for me. I now cannot get it to process .mov files created by my iPhone. I feel like I’ve throne away the money I’ve spent on this program.

i would like to give it a try if you PM me a download link. :slight_smile:

Hello,
Could you send us an email at help@topazlabs.com with the full log files from the app?

To gather logs, please select Help > Logging and make sure that there is a check mark next to File Logging. Next, recreate the issue and then return to the Help menu and select > Get Logs for Support and attach the “logsForSupport” file to your reply.

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