logsForSupport.zip (19.8 KB)
Says Failed!
Best
generating slomo possible and just play does not work? Into TVAI or third party player like VLC? What I can see is this error, VRAM gpu?
“onnxruntime.dll!00007FFFED79FE61: (caller: 00007FFFED82D725) Exception(3) tid(d94) 8007000E Not enough memory resources are available to complete this operation”
Hi,
The tab was set to 4x Slow Motion ! It play in Original mode !
But anyhow not easy at all to understand why this error in 4X slowmo mode !!
See my data:
Windows specifications
Edition Windows 11 Home
Version 24H2
Processor 12th Gen Intel(R) Core™ i5-12400F 2.50 (GHz)
Installed RAM 16,0 GB (15,8 GB usable)
Topaz started, Task Manager reports:
Topaz Video AI Used memory: 844,3 MB
(Total memory used by all softwares 43.%)
File loaded:
Extracted from Sony RX10-4 HFR mode 1000 FPS
General
Complete name : C:\Users\NITRO\Videos\C0138_Agrafe 1.mp4
Format : MPEG-4
Format profile : Base Media
Codec ID : isom (isom/iso2/avc1/mp41)
File size : 18.9 MiB
Duration : 22 s 742 ms
Overall bit rate mode : Variable
Overall bit rate : 6 980 kb/s
Frame rate : 23.976 FPS
Encoded date : 2025-04-27 09:18:16 UTC
Tagged date : 2025-04-27 09:18:16 UTC
Writing application : Lavf58.45.100
Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4
Format settings : CABAC / 4 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 4 frames
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 22 s 732 ms
Bit rate : 7 200 kb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 23.976 (23976/1000) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.145
Stream size : 18.9 MiB (100%)
Writing library : x264 core 160
Encoding settings : cabac=1 / ref=1 / deblock=1:0:0 / analyse=0x3:0x113 / me=hex / subme=2 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=0 / me_range=16 / chroma_me=1 / trellis=0 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=0 / threads=18 / lookahead_threads=6 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=1 / b_bias=0 / direct=1 / weightb=1 / open_gop=0 / weightp=1 / keyint=250 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc_lookahead=10 / rc=abr / mbtree=1 / bitrate=7200 / ratetol=1.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / ip_ratio=1.40 / aq=1:1.00
Encoded date : 2025-04-27 09:18:16 UTC
Tagged date : 2025-04-27 09:18:16 UTC
Color range : Limited
Color primaries : BT.709
Transfer characteristics : xvYCC
Matrix coefficients : BT.709
Codec configuration box : avcC
Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 22 s 742 ms
Bit rate mode : Variable
Bit rate : 2 279 b/s
Maximum bit rate : 128 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 6.33 KiB (0%)
Default : Yes
Alternate group : 1
Encoded date : 2025-04-27 09:18:16 UTC
Tagged date : 2025-04-27 09:18:16 UTC
Topaz video loaded, Task Manager reports:
Topaz Video AI Used memory: 977.1 MB
(Total memory used by all softwares 47%)
Best
Looks like the app is set to use Auto for the AI Processor and you have it set to only access 60% of the memory. The system is running out of memory and can not complete the process.
Open the Preferences Panel and let’s change the following settings.
File>Preferences>Processing
- Ensure that your GPU is selected for the AI Processor
- Set the max memory to 80%
- Set max processes to 1
- Save the settings and close the panel.
- Re-run your clip through the process that you were trying.
If you run into an issue again, please send me the updated logs for further review.
You can email them directly to the support team at support@topazlabs.com if you would like.
Ok
Thanks
Working now.
Best
