Cannot deactivate one of two duplicate account

Topaz Photo AI Bugs and Issues
1

i am using my alternate laptop and the program will not allow me to activate topaz because it has me activated twice on my main computer. says two activation is the maximum and there is not way to deactive one of the duplicates
are you there??

Steps to reproduce issue:

  1. Step 1
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Topaz Photo AI [v1.x.x] on [Windows/Mac]
windows pc

2

Thanks for reaching out. You can open the list and claim the seat from one of the other devices to deactivate other device and activate your current device.

Let me know if that works.

3

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