Can NOT use program

My graphics on my laptop is not fast enough. The program starts to work and then stops and drop out of the programs back to my desktop screen. I do not find a phone number to talk to someone. Here is a screen pic to look at.

image

Try support.topazlabs.com and click on the support button in the lower right corner.

I followed you suggestion and it took me MISC trouble shooting and the to a selection of 4 choices.
Here is what I did before to get the DxDiag info.
Again here is the screen pic of my open Topaz 3.2.2 program. You can see it was spinning on the second loading icon.
image.png

Here is the info from Dxdiag.
Thanks

Larry Hoelscher

DxDiag 10 15 24.txt (100 KB)

Larry, I am just another user you need to be in contact with Support at Topaz Labs. That is the way to get help with your situation.

You may want to try adjusting your AI Processor by following the steps below to see if it helps with this error:

  1. Open Photo AI

  2. Go to Edit > Preferences > General

  3. Set your AI Processor to CPU

  4. Click Apply

If you continue to have problems you can send us an email at help@topazlabs.com and our team can help :slight_smile:

John, your suggestion to change my setting to CPU was right on. I was able to load a jpeg pic and try some different sliders.

Thanks for responding,

Larry

1 Like