Can not open PhotoAI as plugin from Apple Photos

Since upgrading to version 1.3.2 from 1.2.10, I’m unable to open PhotoAI as a plugin from Apple Photos on my Mac.

I running MacOS 13.3.1 (a). I’ve tried rebooting.

Steps to reproduce issue:

  1. Upgrade Topaz Photo AI 1.3.2
  2. Launch Apple Photos
  3. Start editing an image
  4. Try to launch the Topaz Photo AI by clicking on the “plugins” icon (the “three dots”).
    Nothing happens.

I’ve captured the following log messages from the “System Messages” application, filtering on “errors” and “Photo”:

error	19:10:25.308698+0200	photoanalysisd	unable to get a dev_t for store 1795162192.
error	19:10:25.463393+0200	tccd	bundleRecordWithBundleIdentifier failed for com.apple.cloudphotod: Error Domain=NSOSStatusErrorDomain Code=-10814 "kLSApplicationNotFoundErr: E.g. no application claims the file" UserInfo={_LSFunction=+[LSBundleRecord bundleRecordWithBundleIdentifier:allowPlaceholder:error:], _LSLine=158, NSUnderlyingError=0x7facac30e5e0 {Error Domain=NSOSStatusErrorDomain Code=-10814 "Unable to find this application extension record in the Launch Services database." UserInfo={NSDebugDescription=Unable to find this application extension record in the Launch Services database., _LSLine=699, _LSFunction=_LSPluginFindWithPlatformInfo}}}
error	19:10:25.463423+0200	tccd	-[TCCDAccessIdentity initWithMessage:]: self.bundle=0x0, bundle:(null); for: com.apple.cloudphotod with url: (null)
error	19:10:25.466773+0200	tccd	bundleRecordWithBundleIdentifier failed for com.apple.cloudphotod: Error Domain=NSOSStatusErrorDomain Code=-10814 "kLSApplicationNotFoundErr: E.g. no application claims the file" UserInfo={_LSFunction=+[LSBundleRecord bundleRecordWithBundleIdentifier:allowPlaceholder:error:], _LSLine=158, NSUnderlyingError=0x7f7fba905880 {Error Domain=NSOSStatusErrorDomain Code=-10814 "Unable to find this application extension record in the Launch Services database." UserInfo={NSDebugDescription=Unable to find this application extension record in the Launch Services database., _LSLine=699, _LSFunction=_LSPluginFindWithPlatformInfo}}}
error	19:10:25.466798+0200	tccd	-[TCCDAccessIdentity initWithMessage:]: self.bundle=0x0, bundle:(null); for: com.apple.cloudphotod with url: (null)
error	19:10:29.804672+0200	Photos	Extension request contains input items but the extension point does not specify a set of allowed payload classes. The extension point's NSExtensionContext subclass must implement `+_allowedItemPayloadClasses`. This must return the set of allowed NSExtensionItem payload classes. In future, this request will fail with an error.
error	19:10:29.805553+0200	Photos	Error acquiring assertion: <Error Domain=RBSAssertionErrorDomain Code=2 "Specified target process does not exist" UserInfo={NSLocalizedFailureReason=Specified target process does not exist}>
error	19:10:29.942461+0200	PhotoAIPlugin	Bootstrapping; external subsystem UIKit_PKSubsystem refused setup
error	19:10:29.975209+0200	tccd	Prompting policy for hardened runtime; service: kTCCServiceAppleEvents requires entitlement com.apple.security.automation.apple-events but it is missing for accessing={TCCDProcess: identifier=com.topazlabs.TopazPhotoAIplugin, pid=3713, auid=501, euid=501, binary_path=/Applications/Topaz Photo AI.app/Contents/PlugIns/PhotoAIPlugin.appex/Contents/MacOS/PhotoAIPlugin}, requesting={TCCDProcess: identifier=com.apple.appleeventsd, pid=388, auid=55, euid=55, binary_path=/System/Library/CoreServices/appleeventsd},
error	19:10:30.017143+0200	Photos	[RM] 1-57 Base version needed is current, but did not find asset resource of type photo_full
error	19:10:30.025955+0200	Photos	[RM] 1-57 Base version needed is current, but did not find asset resource of type photo_full
error	19:10:30.027760+0200	PhotoAIPlugin	An uncaught exception was raised
error	19:10:30.027878+0200	PhotoAIPlugin	*** -[NSFileManager createDirectoryAtURL:withIntermediateDirectories:attributes:error:]: URL is nil
error	19:10:30.027940+0200	PhotoAIPlugin	(
	0   CoreFoundation                      0x00007ff80fd0e1ba __exceptionPreprocess + 242
	1   libobjc.A.dylib                     0x00007ff80f83442b objc_exception_throw + 48
	2   Foundation                          0x00007ff810b1a994 -[NSFileManager createDirectoryAtURL:withIntermediateDirectories:attributes:error:] + 260
	3   PhotoAIPlugin                       0x00000001037f9203 -[PhotoEditingViewController startContentEditingWithInput:placeholderImage:] + 435
	4   PhotosUI                            0x00007ffb11e2f574 __70-[PHEditingExtensionContext beginContentEditingWithCompletionHandler:]_block_invoke.192 + 391
	5   libdispatch.dylib                   0x00007ff80fa18d91 _dispatch_call_block_and_release + 12
	6   libdispatch.dylib                   0x00007ff80fa1a033 _dispatch_client_callout + 8
	7   libdispatch.dylib                   0x00007ff80fa26fcf _dispatch_main_queue_drain + 954
	8   libdispatch.dylib                   0x00007ff80fa26c07 _dispatch_main_queue_callback_4CF + 31
	9   CoreFoundation                      0x00007ff80fcd6235 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 9
	10  CoreFoundation                      0x00007ff80fc9606f __CFRunLoopRun + 2452
	11  CoreFoundation                      0x00007ff80fc95071 CFRunLoopRunSpecific + 560
	12  HIToolbox                           0x00007ff8196fdfcd RunCurrentEventLoopInMode + 292
	13  HIToolbox                           0x00007ff8196fddde ReceiveNextEventCommon + 657
	14  HIToolbox                           0x00007ff8196fdb38 _BlockUntilNextEventMatchingListInModeWithFilter + 64
	15  AppKit                              0x00007ff812d277a0 _DPSNextEvent + 858
	16  AppKit                              0x00007ff812d2664a -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1214
	17  ViewBridge                          0x00007ff817a5a486 __77-[NSViewServiceApplication vbNextEventMatchingMask:untilDate:inMode:dequeue:]_block_invoke + 111
	18  ViewBridge                          0x00007ff817a5a221 -[NSViewServiceApplication _withToxicEventMonitorPerform:] + 114
	19  ViewBridge                          0x00007ff817a5a408 -[NSViewServiceApplication vbNextEventMatchingMask:untilDate:inMode:dequeue:] + 151
	20  ViewBridge                          0x00007ff817a47a61 -[NSViewServiceApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 99
	21  AppKit                              0x00007ff812d18cb8 -[NSApplication run] + 586
	22  AppKit                              0x00007ff812ceced2 NSApplicationMain + 817
	23  libxpc.dylib                        0x00007ff80f90d851 _xpc_objc_main + 867
	24  libxpc.dylib                        0x00007ff80f90d1f7 xpc_main + 96
	25  Foundation                          0x00007ff810b4171d +[NSXPCListener serviceListener] + 0
	26  PlugInKit                           0x00007ff81d56f43b pkSafeDataFromRelativeURL + 36662
	27  PlugInKit                           0x00007ff81d56f03f pkSafeDataFromRelativeURL + 35642
	28  PlugInKit                           0x00007ff81d56f80a pkSafeDataFromRelativeURL + 37637
	29  ExtensionFoundation                 0x00007ffa2e77b05f EXExtensionMain + 284
	30  Foundation                          0x00007ff810ba4fe4 NSExtensionMain + 167
	31  dyld                                0x00007ff80f86141f start + 1903
)
error	19:10:30.028501+0200	Photos	[u CD5FF178-6322-48D8-A26E-141901380752:m (null)] [<private>(<private>)] Connection to plugin interrupted while in use.
error	19:10:30.029993+0200	Photos	[u CD5FF178-6322-48D8-A26E-141901380752:m (null)] [<private>(<private>)] Connection to plugin invalidated while in use.
error	19:10:30.048142+0200	Photos	CGSWindowShmemCreateWithPort failed on port 0

Topaz Photo AI v1.3.2 on Mac 13.3.1 (a)

The problem was resolved by upgrading to 1.3.3.

Thank you for letting us know! Please report back if you run into any other issues in 1.3.3

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