Can not open Jpeg and PNG file in Topaz photo AI V3.0.2

Topaz photos downloading models (Some model files need to be re-downloaded before images can be processed).

Steps to reproduce issue:

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Topaz Photo AI [v1.x.x] on [Windows/Mac]

I’d like to get some more information to help troubleshoot the problem you are having.

Could you send us your computer’s full system profile?

Also if you can, please try to recreate this problem in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this thread.

Also if you can include any screenshots of your application while this problem is occurring to help give us a better understanding for us to troubleshoot.

If you would prefer you can securely submit your files(s) to my Dropbox using the link below. Make sure to send me a note to let me know you sent something. :slight_smile:

Dropbox File Request