Bug with Photo AI version 3.0.2

[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]

Steps to reproduce issue:

Version 3.0.2

When Photo AI offers me Sharpen’s intervention, the Preview processing continues until the defined preview vision.
However, either during the processing of the Preview or after the processing and viewing of the Preview, I intervene by clicking on “Subject”, first the appropriate Subject window opens, then it seems to start processing but instead after a short while the program closes completely.

DxDiag.txt (107.4 KB)
Topaz Photo AI Installer Log.txt (4.9 MB)

what to do?


Topaz Photo AI [v1.x.x] on [Windows/Mac]

Unfortunately, you aren’t able to run the application because your system doesn’t meet our system requirements.

You can refer to our system requirements from the following page:

Topaz Photo AI | System Requirements Page

The CPU you are using was released in 2012 and may not be equipped to run the application properly.

You could try adjusting your AI Processor by going to Preferences > General and then changing the AI Processor to your CPU or GPU respectively to run some test to see if this resolves the problem.

I think with version 3.0 I didn’t have this problem. Can it be true? If so, how can I go back to version 3.0?

You can find any previous version release from the following link:

I’ve also included a direct link below for that you can use to download the installer for v3.0.0:

I loaded and installed version 3.0 but there is nothing to do. It still gives me the same problem! I understood that I will only be able to make the most of the Photo AI software when I decide to change PC. Thank you