[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.
AI.2.2.2 - After doing edits in LR, used the plug in to move the photo to Topaz AI. Photo are in Nikon raw format - NEF. When I saved the photo back to LR the message received is: “The file appear to be unsupported or damaged.” I am using an iMac Apple M1, 16GB, Sonoma 14.2.1.
After you have done this, disable any antivirus, firewall, VPN, or proxy software that might be active on your computer. These tools are sometimes known to interfere with the installer’s ability to download the model files.
Please also ensure that the Topaz Photo AI installer has all the proper settings in your system by going to your Mac System Settings > Privacy & Security tab and scrolling down to the security section. You will want to make sure you have 'App Store and identified developers ’ selected. Here is a video example:
However, does this mean that every time there is an Photo AI update I need to uninstall and reinstall? Or can your programmers fix the problem so new Photo AI downloads work with B&W photos in LR Classic running on a iMAc with an M1 processor with 16GB processor running the latest Mac software?
Please let me know so I can choose when to update.
Please ignore my previous note. I got the same error message. I deleted Topaz AI and reinstalled it. Restarted and still got the error. I sent the files via your Dropbox.