I updated to Topaz Vid AI v3.3.4 – but trying to upscale a vid to 4K using Proteus model (default settings) consistently crashes Windows, leading to the blue crash screen. This happens EVERY time. I don’t remember how to open the log files (and which ones to open?) to create screenshots – I will have to look this up.
Please ! Write the “media info” of the file
Oh no, that is certainly not good!
Yes, please share the logs and your system profile!
How To Obtain Your System Profile (Windows)
To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.
Thank you, both! Seems like I’m unable to send attachments through here? But I will email Topaz support instead since it allows me to attach files. But appreciate your replies!
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