BSOD on using super focus

[sgp.fwd]

Got a BSOD on using the preview for Super Focus with sharpening and Focus set to max.

GPU is Nvidia RTX2060 with latest Studio drivers

System handler failure points at nvlddmkm.sys
Windows log points at PhotoAI
Log Name: Application
Source: Application Error
Date: 25/10/2024 12:15:50
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-821KTJQ
Description:
Faulting application name: crashpad_handler.exe, version: 0.0.0.0, time stamp: 0x64f8d690
Faulting module name: crashpad_handler.exe, version: 0.0.0.0, time stamp: 0x64f8d690
Exception code: 0xc0000005
Fault offset: 0x0000000000052bff
Faulting process id: 0xa3f8
Faulting application start time: 0x01db26c5783825b2
Faulting application path: C:\Program Files\Topaz Labs LLC\Topaz Photo AI\Crashpad\crashpad_handler.exe
Faulting module path: C:\Program Files\Topaz Labs LLC\Topaz Photo AI\Crashpad\crashpad_handler.exe
Report Id: 1f4fe39d-c567-4241-87b4-be58e5bce2ed
Faulting package full name:
Faulting package-relative application ID:
Event Xml:



1000
0
2
100
0
0x80000000000000

166295


Application
DESKTOP-821KTJQ



crashpad_handler.exe
0.0.0.0
64f8d690
crashpad_handler.exe
0.0.0.0
64f8d690
c0000005
0000000000052bff
a3f8
01db26c5783825b2
C:\Program Files\Topaz Labs LLC\Topaz Photo AI\Crashpad\crashpad_handler.exe
C:\Program Files\Topaz Labs LLC\Topaz Photo AI\Crashpad\crashpad_handler.exe
1f4fe39d-c567-4241-87b4-be58e5bce2ed

Logs available.

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Topaz Photo AI [v3.3] on Windows 10

[john.topazlabs (John S)]

I’d like to get some more information to help troubleshoot the problem you are having.

Could you send us your computer’s full system profile?

• How To Obtain Your System Profile (Windows)

Also if you can, please go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this thread.

If you would prefer you can securely submit your files(s) to my Dropbox using the link below. Make sure to send me a note to let me know you sent something.

Dropbox File Request

[sgp.fwd]

Well, my old friend Chat GPT on examining the Windows event log, seems to think it is a problem with the NVIDIA drivers. I have reccently uninstalled/reinstalled the Studio drivers using the gForce experience app, but they recommend the DDU process. What do you say?

[john.topazlabs (John S)]

It’s always a good practice to keep up-to-date drivers, typically the DDU process is not needed but if you have a corrupted driver it could be a good troubleshooting step to take.