Blue/Purple Artifacts on Processed Images

Topaz Photo AI Bugs and Issues
1

[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]

Steps to reproduce issue:

  1. Step 1 run through AI, noise reduction
  2. Step 2 finished image has purple/blue spot “stain”, like a bruise.
  3. Step 3 It has only happened recently, and with 2 images.

Topaz Photo AI [v1.x.x] on [Windows/Mac]

2

Hi there! Please be sure to include your computer’s system profile and your logs from Topaz Photo AI so we can troubleshoot. You can gather your log files from the app by first recreating this behavior within the app, and then going to Help > Open Log Folder. Upload all of these log files to this thread and we can review them.

How to Obtain Your System Profile (Windows)

How To Obtain Your System Profile (Mac)

Also, please upload your original file if possible so we can also test it.

3

Hello Preston. The system did not let me attach all the files at once, so I will send it in 2 emails.
2023-06-18-17-01-37.tzlog (30.0 MB)
MacBook Pro S Ritchie system report.spx (6.8 MB)

4

and here is the .cre file. The images is underexposed. But hwne processed the cheek is turned purple.

Eclectus Parrot male_76A5647.CR3 (33.6 MB)

6

Thanks for reaching out. It looks like this is an artifact with the Raw Remove Noise - Strong model.

I documented this for my team and we will fix it when we update the Raw Remove Noise model in the next 1-2 months.

For now, I would recommend switching to the normal model which does not have this issue.
image

8

Thank you, I will give it a go.

9

and it worked! thanks. scott

10

This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.