Blue dots

Strange blue dots appear in image with Topaz AI on Macbook Pro M1

Steps to reproduce issue:

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Topaz Photo AI [v1.x.x] on [Windows/Mac]

Let’s try updating you to the most recent version release to see if this resolves the issue.

Please make sure you’ve also turned off any firewall, VPN, or proxy that may be on your computer. These are known to block the installation. Also, make sure there are no settings or configurations in your OS system that could interfere.

Please use the link below to update:

Re the blue dots… I installed the new update which made no difference. In thinking over the problem and looking at the files where I’ve seen the dots, I realized the symptom was occurring exclusively with images which I had scanned from slide originals. None of the digital originals I’ve been working with have shown up with the dots. I’ve used an Epson 750 scanner, which isn’t exclusively a slide scanner, so I’m thinking that may be where the problem lies.

Thanks for the reply and sharing that information, this does sounds like it would related to possibly some settings from the scans.

I work with scanned images while using our application and try to use the highest DPI scan to optimize the edits I’m able to make to the original files.